FAQs

Q: Can I return the item if it is the wrong order?

Yes. You can return product if it is the wrong order, but you must notify us within 24hrs of receiving the order and must ship product unopened to us within 48hrs.  You can track your order here: Track Order Page

Exceptional support. You can contact us by sending your message here: Contact Page

 

Q: How do I check the status of my order?

A: Your receipt will be emailed to you immediately after your order is placed. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.

 

Q: Does Phoenix International Wine and Spirits provide a quality guarantee for all the products being sold?

A: Absolutely! Contact us immediately if your product arrives damaged. We ensure you the best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: How can I get in contact with you?

A: We handle customer service through email. Generally the maximum time for response is 24 hours. 

 

Q: Do you offer a refund if I don't like the product?

A: No we only refund if order is wrong or damaged. This is consumable goods!

 

Q: How do I order on your website?

A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Payment is secured by Mastercard - Visa - AMEX.