Refund policy

Return/Exchange Policy

Our goal is that all our customers are 100% satisfied with their orders. Should you need to return an item for any reason, please contact our store at info@phoenixinternationalwineandspirits.com for specific instructions on exchanging your product. 

Phoenix international wine and spirits (Phoenixinternationalwineandspirits.com) cannot be held responsible for wine damaged by a shipper or inappropriate storage/handling on the part of the shipper. We reserve the right to refuse sales if we deem it to be inappropriate and/or unsafe. We cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you. We recommend for all clients to get insurance on their package. Any order cancellation must be done in 48hrs or less. Unless it is a preorder then there is a 10% charge for processing and cancellation. Otherwise there is a 20% restocking fee. This includes shipments that have been sent out and customer does not is available to receive the order or does not make arrangements to receive the order.  If shipment returned customer is liable for all shipping and 20% restocking fee. No exceptions! There are no refunds on special order if customer has canceled customers forfeits all funds due to penalties and effort involved. Finally for all full refund for any shipping or order errors on our part, we must have all products back in our possession within 7 days before refund is issued.  All items must be shipped back within 24hrs of receipt otherwise we can not accept shipment and sale is final with not refund.  By using our site you agree for us to contact you by SMS and phone for marketing and promotion.