Shipping & Returns

Shipping Policy

We ship within the United States and Internationally as long as it agrees with international law. We charge a standard shipping fee for ground depending on use of Fedex or UPS service. Unfortunately, we do not ship to the state of Florida  unless website user  agrees not to consume, distribute or resale in the state of Florida as per our terms and conditions. Florida Users also agree to take full responsibility to comply to all florida statues as it pertains delivery and exporting product out of the state of florida.  All other users agree and take full responsibility to comply to their state law statues as it pertain to receiving alcohol by mail as it is required in the state the user resides. 

Orders are generally processed and shipped within 48-72 hours unless on backorder, and actual delivery times may be between 3 to 7 business days depending on location. Express shipping is available for an additional charge. Please be aware of the scheduled delivery information, as the date, and location of your delivery cannot be changed once it leaves our store. It is ones responsibility to be present when your shipment arrives.

An adult signature is required in order to accept an order containing alcohol. An ID may be requested upon delivery, to ensure the receiver is over 21. The receiver will also be required to sign for the order.

We cannot ship to PO, APO, or FPO box offices.

  Additionally please allow 3-5 business days maximum  for shipping unless the order is backordered, pre sale, or we have specified otherwise.  Due to our extreme low prices, there is  a min 10.00 handling fee on all free shipments for shipping material with 3.00 per 100.00 for shipping insurance. Shipping will be credited once purchased.

Return/Exchange Policy

Our goal is that all our customers are 100% satisfied with their orders. Should you need to return an item for any reason, please contact our store at info@phoenixinternationalwineandspirits.com for specific instructions on exchanging your product. 

Phoenixinternationalwineandspirits (Phoenixinternationalwineandspiritss.com) cannot be held responsible for wine damaged by a shipper or inappropriate storage/handling on the part of the shipper. We reserve the right to refuse sales if we deem it to be inappropriate and/or unsafe. We cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you. We recommend for all clients to get insurance on their package. Any order cancellation must be done in 48hrs or less. Unless it is a preorder then there is a 10% charge for processing and cancellation. Otherwise there is a 20% restocking fee. No exceptions! There are no refunds on special order if customer has canceled customers forfeits all funds due to penalties and effort involved. Finally for all full refund for any shipping or order errors on our part, we must have all products back in our possession within 7 days before refund is issued.  All items must be shipped back within 24hrs of receipt otherwise we can not accept shipment and sale is final with not refund.  If carrier tries to deliver the order and there is no one there to receive the package and package is returned to us then the customer must pay for shipping charges to resend the items.  If international customer fails to communicate with customs to clear the package then the customer for all charges for them to the customer plus the cost of carrier returning the items to us.  If customer cancels the order after items are returned due to failure to communicate with customs or carrier attempting to deliver package then customer will be responsible for all charges and 20% restocking fee. No exceptions !  There are not refunds or exchange unless we have shipped the wrong items.